Real-Time Customer Experiences (RTCX)
Empower your enterprise to deliver timely, relevant and authentic experiences based on the full customer profile.
Delivering real-time customer experiences is complex, difficult to achieve and nearly impossible to optimize. With contextual information typically limited to a single channel, brands struggle to provide personalized experiences in the right place at the right time, diminishing customer satisfaction and loyalty.
Quickly take action on detected events using contextual and historical information.
Combine business rules and historical analytics in real-time on the full 360-degree customer profile
Confidently orchestrate experiences across all channels for marketing, sales and servicing use cases
Enhance & Expand Revenue Streams
Drive sales and inspire brand loyalty via personalized customer experiences while ensuring you never miss out on opportunities.
Increase Operational Efficiency
Unburden your marketing and IT departments from inefficient processes while putting an end to data silos and bottlenecks.
Improve Customer Experiences
Exceed expectations by delivering real-time experiences no matter where or when customers engage with your brand.
"With ActionIQ, we've connected all the data sources to be able to create segments and use them for real-time marketing."
Chief Digital Officer, e.l.f. Beauty
RTCX Use Cases
Convert high-intent shoppers who start but abandon actions by leaving your website before completion.
Target newly registered customers for personalized messaging & onboarding experiences.
Notify brand representatives and inform outreach based on changes to customer account and profile data.
Fuel web personalization engines with historical information to tailor digital ads and offers.
Identify customers and access their up-to-date information for service interactions.
Supply next-best-action systems with detailed customer profile data to determine optimal next steps.
Discover what makes RTCX the most comprehensive real-time customer experience solution.
Collect data in real time from any location and in any format online or offline.
Transform and enrich contextual data with historical information.
Access comprehensive customer profiles and attributes to support real-time strategy.
Centralize orchestration and power omnichannel customer experiences.
A Customer Data Platform Built to Scale With Your Business
ActionIQ combines real-time data infrastructure with an analytics engine designed to rapidly interpret and activate data based on the full customer view. Our platform is built on our proprietary InfiniteCompute technology — making ActionIQ the only dynamically scalable CDP that provides unlimited computation power to your organization.
See What Our RTCX Solution Can Do for You
Complete the form below to learn how ActionIQ can help you deliver real-time customer experiences that drive results.