Managing Customer Experiences During the Recovery
Meet the Experts
Join senior executives from American Eagle Outfitters, AMEX, BCG, Dunkin, Gap, Inc., Google, Merkle, Pearson, Shiseido, Sequoia, Theory, Vera Bradley and more, for a live discussion on navigating the unprecedented challenges of the COVID-19 crisis.
Hear How Brand Executives Are Adapting in Real Time to Help Customers and PersevereÂ
There is no proven blueprint for managing the customer experience during this crisis.
Brands are searching for the right balance of empathy and relevance in engaging customers, while surmounting severe business and personal disruption.Â
Working together, we can find better answers faster. In these peer-to-peer discussions, executives from leading enterprises will share their perspective on tactics they are deploying today and the longer term impacts of these unprecedented times.Â
Panelists will discuss:
- Some of their immediate priorities and tactics
- How brands can emerge stronger from this crisis
- What might be the lasting impact on customer experience
Each session will feature a distinct set of experts and unique perspectives. You may register for multiple sessions.
Register Now
Hear From Brand Leaders and Industry Experts

Patrick Adams
Former CMO,
PayPal & Victorias Secret

Nick Antoniades
VP, CRM & Analytics,
Ashley Stewart, Inc.

Amanda Bopp
VP, Digital Marketing & CRM
Kate Spade

James Buckhouse
Design Partner,
Sequoia Capital

Brian Carlson
Digital Management Consultant,
RoC Consulting

Oliver Chen
Managing Director - Retail & Luxury Head
Cowen and Company

Leslie Dukker Doty
C-Suite Executive and
Award-Winning CMO

Paul Evers
EVP, Financial Services
Vertical Lead, Merkle

Stefano Fanfarillo
Partner and Director, Personalization & Digital Marketing
Boston Consulting Group (BCG)

Welington Fonseca
SVP, Global Customer Marketing,
Shiseido Group

Bella Goren
Board Member,
Mass Mutual & Gap, Inc.

Craig Howard
Chief Solution Architect,
Merkle

Chitra Iyer
Editor in Chief,
MarTech Advisor

Sarkis Kalashian
VP of Product,
American Express

Claudio Ludovisi
Assistant Dean, Marketing, Strategy, Pepperdine Graziadio Business School

Scott Lux
VP, Ecommerce & Digital,
Theory & Helmut Lang

Drew Miller
Chief Marketing Officer,
Pearson North America

Elizabeth Shaw
Former Gartner Analyst
& CMO Advisor

Carl Sparks
Board Member, Avis Budget Group
& Dunkin' Brands

Chris Stephens
VP, Technology
American Eagle Outfitters

Carrie Tharp
VP, Retail & Consumer
Google Cloud