Managing Customer Experiences During the Recovery
Meet the Experts
Join senior executives from American Eagle Outfitters, AMEX, BCG, Dunkin, Gap, Inc., Google, Merkle, Pearson, Shiseido, Sequoia, Theory, Vera Bradley and more, for a live discussion on navigating the unprecedented challenges of the COVID-19 crisis.
Hear How Brand Executives Are Adapting in Real Time to Help Customers and Persevere
There is no proven blueprint for managing the customer experience during this crisis.
Brands are searching for the right balance of empathy and relevance in engaging customers, while surmounting severe business and personal disruption.
Working together, we can find better answers faster. In these peer-to-peer discussions, executives from leading enterprises will share their perspective on tactics they are deploying today and the longer term impacts of these unprecedented times.
Panelists will discuss:
- Some of their immediate priorities and tactics
- How brands can emerge stronger from this crisis
- What might be the lasting impact on customer experience
Each session will feature a distinct set of experts and unique perspectives. You may register for multiple sessions.
Register Now
Hear From Brand Leaders and Industry Experts
Patrick Adams
Former CMO,
PayPal & Victorias Secret
Nick Antoniades
VP, CRM & Analytics,
Ashley Stewart, Inc.
Amanda Bopp
VP, Digital Marketing & CRM
Kate Spade
James Buckhouse
Design Partner,
Sequoia Capital
Brian Carlson
Digital Management Consultant,
RoC Consulting
Oliver Chen
Managing Director - Retail & Luxury Head
Cowen and Company
Leslie Dukker Doty
C-Suite Executive and
Award-Winning CMO
Paul Evers
EVP, Financial Services
Vertical Lead, Merkle
Stefano Fanfarillo
Partner and Director, Personalization & Digital Marketing
Boston Consulting Group (BCG)
Welington Fonseca
SVP, Global Customer Marketing,
Shiseido Group
Bella Goren
Board Member,
Mass Mutual & Gap, Inc.
Craig Howard
Chief Solution Architect,
Merkle
Chitra Iyer
Editor in Chief,
MarTech Advisor
Sarkis Kalashian
VP of Product,
American Express
Claudio Ludovisi
Assistant Dean, Marketing, Strategy, Pepperdine Graziadio Business School
Scott Lux
VP, Ecommerce & Digital,
Theory & Helmut Lang
Drew Miller
Chief Marketing Officer,
Pearson North America
Elizabeth Shaw
Former Gartner Analyst
& CMO Advisor
Carl Sparks
Board Member, Avis Budget Group
& Dunkin' Brands
Chris Stephens
VP, Technology
American Eagle Outfitters
Carrie Tharp
VP, Retail & Consumer
Google Cloud