Managing Customer Experiences During the Recovery

Meet the Experts

Join senior executives from American Eagle Outfitters, AMEX, BCG, Dunkin, Gap, Inc., Google, Merkle, Pearson, Shiseido, Sequoia, Theory, Vera Bradley and more, for a live discussion on navigating the unprecedented challenges of the COVID-19 crisis.

Hear How Brand Executives Are Adapting in Real Time to Help Customers and Persevere 

There is no proven blueprint for managing the customer experience during this crisis.

Brands are searching for the right balance of empathy and relevance in engaging customers, while surmounting severe business and personal disruption. 

Working together, we can find better answers faster. In these peer-to-peer discussions, executives from leading enterprises will share their perspective on tactics they are deploying today and the longer term impacts of these unprecedented times. 

Panelists will discuss:

  • Some of their immediate priorities and tactics
  • How brands can emerge stronger from this crisis
  • What might be the lasting impact on customer experience

Each session will feature a distinct set of experts and unique perspectives. You may register for multiple sessions.

Register Now

Hear From Brand Leaders and Industry Experts

Patrick Adams

Former CMO,
PayPal & Victorias Secret


Nick Antoniades

Nick Antoniades

VP, CRM & Analytics,
Ashley Stewart, Inc.

Amanda Bopp

Amanda Bopp

VP, Digital Marketing & CRM
Kate Spade


James Buckhouse

Design Partner,
Sequoia Capital

Brian Carlson

Brian Carlson

Digital Management Consultant,
RoC Consulting


Oliver Chen

Managing Director - Retail & Luxury Head
Cowen and Company


Leslie Dukker Doty

C-Suite Executive and
Award-Winning CMO


Paul Evers

EVP, Financial Services
Vertical Lead, Merkle


Stefano Fanfarillo

Partner and Director, Personalization & Digital Marketing
Boston Consulting Group (BCG)

Welington Fonseca

Welington Fonseca

SVP, Global Customer Marketing,
Shiseido Group

Bella Goren

Bella Goren

Board Member,
Mass Mutual & Gap, Inc.


Craig Howard

Chief Solution Architect,

Chitra Iyer

Chitra Iyer

Editor in Chief,
MarTech Advisor


Sarkis Kalashian

VP of Product,
American Express


Claudio Ludovisi

Assistant Dean, Marketing, Strategy, Pepperdine Graziadio Business School

scott lux

Scott Lux

VP, Ecommerce & Digital,
Theory & Helmut Lang



Drew Miller

Chief Marketing Officer,
Pearson North America


Elizabeth Shaw

Former Gartner Analyst
& CMO Advisor


Carl Sparks

Board Member, Avis Budget Group
& Dunkin' Brands



Chris Stephens

VP, Technology
American Eagle Outfitters

Carrie headshot (1)

Carrie Tharp

VP, Retail & Consumer
Google Cloud