2022 CX IQ Index

Explore customer experience insights from consumers and brands



ActionIQ surveyed hundreds of consumers and businesses to find out what matters most when it comes to customer experience — and how brands are measuring up.

Among other findings, we discovered that most businesses overestimate how well their CX strategies perform against consumers’ wants and needs. Find out how to bridge the gap between perception and performance.

Download the index to learn:

  • Which CX characteristics are most important to consumers
  • How consumer sentiment varies across verticals
  • What businesses can do to improve their performance

Get the 2022 CX IQ Index

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