Managing Customer Experiences During the Recovery
Meet the Experts
Join senior executives from American Eagle Outfitters, AMEX, BCG, Dunkin, Gap, Inc., Google, Merkle, Pearson, Shiseido, Sequoia, Theory, Vera Bradley and more, for a live discussion on navigating the unprecedented challenges of the COVID-19 crisis.
Hear How Brand Executives Are Adapting in Real Time to Help Customers and Persevere
There is no proven blueprint for managing the customer experience during this crisis.
Brands are searching for the right balance of empathy and relevance in engaging customers, while surmounting severe business and personal disruption.
Working together, we can find better answers faster. In these peer-to-peer discussions, executives from leading enterprises will share their perspective on tactics they are deploying today and the longer term impacts of these unprecedented times.
Panelists will discuss:
- Some of their immediate priorities and tactics
- How brands can emerge stronger from this crisis
- What might be the lasting impact on customer experience
Each session will feature a distinct set of experts and unique perspectives. You may register for multiple sessions.
Hear From Brand Leaders and Industry Experts
PayPal & Victorias Secret
VP, CRM & Analytics,
Ashley Stewart, Inc.
VP, Digital Marketing & CRM
Digital Management Consultant,
Managing Director - Retail & Luxury Head
Cowen and Company
Leslie Dukker Doty
C-Suite Executive and
EVP, Financial Services
Vertical Lead, Merkle
Partner and Director, Personalization & Digital Marketing
Boston Consulting Group (BCG)
SVP, Global Customer Marketing,
Mass Mutual & Gap, Inc.
Chief Solution Architect,
Editor in Chief,
VP of Product,
Assistant Dean, Marketing, Strategy, Pepperdine Graziadio Business School
VP, Ecommerce & Digital,
Theory & Helmut Lang
Chief Marketing Officer,
Pearson North America
Former Gartner Analyst
& CMO Advisor
Board Member, Avis Budget Group
& Dunkin' Brands
American Eagle Outfitters
VP, Retail & Consumer