Can Data Save Retail?

the reality is that customer centricity is the answer....and the biggest challenge is how to become seamless across an entire experience
-Chen
Shipping is a huge war - and it will profoundly shift how Retail changes
-Chen
Amazon has set the bar for convenience, but owning your brand is powerful -Chen
Amazon (is) going after 3 areas: Apparel, Consumables, Grocery
-Chen
U.S. is over-malled - the opportunity for HBC is especially interesting
-Chen
80% of America is shopping on Amazon
-Chen
the combination of both implicit and explicit data is super valuable
-Jacobs
ActionIQ provided a great opportunity to innovate
-Jacobs
Amazon still hasn't figured out how to tap into the inspirational aspect of fashion - and that is key
-Jacobs
Macy's needs to close more stores than previously said...'positive on Nordstrom'
-Chen
Amazon app is great, Nordstrom has been so customer centric in everything they do - Gilt's personalization is excellent
-Chen

 

Top ranked Wall Street Retail analyst Oliver Chen  of Cowen has a sought-after view on the Retail sector with daily access to the CEOs at America’s largest retailers ranging from luxury to department store. Steve Jacobs runs digital tech for HBC (which includes brands like Saks 5th Avenue and Lord & Taylor).

 

On June 5th 2017 ActionIQ brought the two of them together to discuss Retail’s disruption and the Data thread running through it. Matt Turck – one of New York’s top Venture Capitalists guided the discussion.

Part 1:

Retail’s Disruption: store, digital, customer

 

Part 2:

Amazon’s weaknesses

 

Part 3:

How Retail can fight back – the tech advantage and becoming ‘un-Amazonable’

Part 4:

How innovative marketers are using data as strategic asset