Customer Experiences
Executives from American Express, Pearson Education and More on COVID-19 and the New Reality of Customer Experience
On 4/30, ActionIQ hosted a virtual forum where executives and industry leaders discussed how they are adapting to manage the customer experience and meet rapidly changing customer needs during the global pandemic crisis. Moderated by ActionIQ’s Ryan Greene and Tamara Gruzbarg, the panel featured: Paul Evers, EVP of Financial Services at Merkle, previously an executive…
Read MoreMarketing Execs and Thought Leaders from U.S. Bank, Sequoia Capital, Pepperdine Graziadio Business School and More on COVID-19 and the New Reality
On 4/22 ActionIQ hosted a virtual forum where brand executives and industry leaders discussed how they are adapting customer experience management to meet rapidly changing customer needs during the global pandemic crisis. Moderated by ActionIQ’s Ryan Greene and Tamara Gruzbarg, the panel featured: James Buckhouse, Design Partner at Sequoia Capital, previously holding senior design roles…
Read MoreMarketing and CX Executives from AEO, Kate Spade, Shiseido, Vera Bradley on COVID-19 and Adjusting to Customer Needs
On 4/14 ActionIQ hosted a virtual forum where brand executives and industry leaders discussed how they are adapting to customer experience management and meet rapidly changing customer needs and customer expectations during the global pandemic crisis. Moderated by ActionIQ’s Ryan Greene and Tamara Gruzbarg, the distinguished panel featured: Amanda Bopp, VP of Digital Marketing &…
Read MoreCMOs and CX Leaders from Ashley Stewart, Google Cloud and More on COVID-19 and the New Reality
On 4/8 ActionIQ hosted a virtual forum where brand executives and industry leaders discussed how they are adapting to manage the customer experience and meet rapidly changing customer needs during the global pandemic crisis. Moderated by ActionIQ’s Ryan Greene and Tamara Gruzbarg, the distinguished panel featured: Patrick Adams, Named as one of Forbes Top 50…
Read MoreTransformational Strategies to Emerge Stronger From the COVID-19 Crisis
As I discussed in my previous blog, 3 Strategies to Get Through the Next 90 Days, focusing on surviving in the near term is the highest priority for you as a business leader. But the best short-term plans also serve as a stepping stone to larger goals. Take this as an opportunity to take a…
Read MoreCX Leaders from Dunkin’, Gap, Theory on COVID-19 and the New Reality
CX Leaders from Dunkin’, Gap, Theory discussed COVID-19, the new customer experience reality, and how they are adapting in real time.
Read More3 Strategies to Get Through the Next 90 Days
I hope this message finds you well. Health and safety are priority number one. So first and foremost, on behalf of the whole ActionIQ team, we wish you the best in these uncertain times. The crisis continues to evolve every day, requiring business leaders to make significant changes to their strategies and organizations on a…
Read MoreSurviving Now, Thriving Tomorrow
These can be scary times. Our thoughts first go to our loved ones, our employees and customers and all their families and friends. I have to keep reminding myself that as long as we are healthy, every other problem is secondary to some extent. I went through the 2008 crisis as the founder of my…
Read MoreLeverage Data-driven Retail Analytics
Given the growth of e-commerce, the retail industry has plenty of data to leverage, they just don’t have the right resources and tools in place to leverage that data effectively. #1 The Personalization Imperative Long before there were microchips, there were store owners who tracked sales and inventory, and then used that information to…
Read MoreClose the Experience Gap with Proven Personalization Capabilities
Join ActionIQ as we discuss a topic that has obsessed us for years—personalization, and why it is vital to close what they call the “Experience Gap.”
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