Skip to content

Customer-Centric Transformation in the Insurance Industry

Customer Centric Approach to Transform the Insurance Vertical

Today’s consumer wants to interact with their insurer across multiple touchpoints—online and offline. The EY 2020 Global Insurance Outlook cites “rising customer expectations,” specifically around digital channels and personalized experiences, as one of the three fundamental forces shaping the insurance market around the globe. The hyper-competitiveness of the insurance industry is apparent. The big players…

Read More

Which Customer Data Platform Capabilities are a Must for Your CDP?

To meet the modern consumer’s high expectations for an excellent customer experience, many brands have come to realize they need to improve their ability to: Deeply understand their customers Identify customer wants and needs Activate personalized experiences that drive sustained customer loyalty At the heart of achieving this goal lies one of the most important…

Read More

Your CDP Should Be an Extension of Your Larger Customer Data Infrastructure

As CTO of The New York Times, Nick Rockwell was charged with modernizing the legendary media company’s data infrastructure, and supporting a company-wide transformation aimed at putting the reader at the center of everything they do. As the foundation of his effort, he led the charge to re-platform the entire company and its massive troves…

Read More
Scroll To Top